For Patients
We offer a broad range of medical care services for adult clients with infectious diseases, including:
- Management of HIV/AIDS
- Diagnosis and treatment of illnesses and infections
- Management of Hepatitis C
- Clinical Studies
Appointments:
Please have your Primary Care Physician contact our office for a referral to one of our infectious disease specialists. Some insurance companies may require a prior authorization to be seen by a specialist. Please contact your insurance company or primary care provider.
Medications:
Please be sure to bring a list of your medications, including prescription, over-the-counter, vitamins, herbs, and other health or nutritional supplements. If there is any question of whether to include something, ask your provider.
Billing and Insurance:
Our practice accepts most insurance plans, and, for your convenience, we will bill your insurance company regardless of whether or not we are a participating provider. We participate with most Anthem policies, Cigna, Medicare, Medicaid, United Healthcare, Piedmont Community Health Plan, Sentara, Aetna, Humana and Tricare.
Please bring your insurance card with you to your scheduled appointment. Our participation with insurance providers requires us to ask to see your insurance card and to collect any co-payments at the time of each visit.
To determine whether we participate in your insurance plan, you may call the customer service number on your insurance card. We understand this can sometimes be confusing, so please let us know if you have any questions or concerns about your insurance coverage.
Outpatient lab facilities:
Our practice utilizes outpatient lab facilities. We provide orders by mail, fax or they may be picked up at the front desk or during your appointment.
Facilities include:
| Virginia Baptist Hosp. lab 3300 Rivermont Ave. Lynchburg, Va 24503 Ph 434-200-3800 Hours: 24 hours a day, 7 days a week |
Lynchburg General Hosp. lab 1901 Tate Springs Rd Lynchburg, Va 24501 Ph 434-200-3030 Hours: 24 hours a day, 7 days a week |
| Gretna Medical Center 291 McBride Lane Gretna, Va 24557 Ph 434-656-1274 Hours: 24 hours a day, 7 days a week |
Bedford Memorial Hosp lab 1613 Oakwood St. Ph 540-425-7530 Hours: 24 hours a day, 7 days a week |
| Southside Community Hosp. lab 800 Oak St. Farmville, Va 23901 Ph 434-392-8811 Hours: 24 hours a day, 7 days a week |
FAQ
How do I re-schedule my appointment?
You may call our office at 434-947-3900 Ext 3004 to reschedule at least 24 hours in advance.
Will I receive an appointment reminder?
Yes, you will receive an automated reminder phone call 2 days prior to your appointment.
If I have a form that needs to be completed, what is the proper procedure?
Forms that require completion and signature by a physician may be dropped off at our front desk in the office. Allow 5 business days for completion.
What is an ABN form and why do I need to sign it?
This is an Advance Beneficiary Notice which advises the recipient of medical treatment that Medicare may not cover the treatment under the federal health insurance program. The form gives the patient the option, beforehand, of choosing to refuse treatment that may not be covered or to opt to receive the treatment, even if the patient will be responsible for payment.
How do I refill my prescription?
Contact your pharmacy and they will send us a request for refills.
My prescription requires a prior authorization. What does that mean and how do I get it?
Your medication ordered may not be covered by your insurance carrier. If this occurs, the insurance company may additional information by the physician. Your pharmacy may fax us the insurance denial with the prior authorization request to 434-544-2323. This process may take up to 10 days.